Privacy Policy

Effective Date: November 2, 2025

Introduction

Aria Pilates, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and booking system.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for membership
  • Sign membership agreements electronically
  • Book classes through our online system
  • Make payments
  • Contact us with inquiries
  • Opt in to receive SMS/text messages

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Date of birth
  • Emergency contact information
  • Payment information (credit card details, billing address)
  • Health information relevant to your safe participation in classes (injuries, medical conditions, physical limitations)
  • Electronic signature data
  • Class attendance and booking history
  • SMS/text message consent and preferences

Automatically Collected Information

When you access our website or booking system, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data and pages visited
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process membership agreements and electronic signatures
  • Schedule and manage class bookings
  • Process membership payments and maintain billing records
  • Communicate with you about classes, schedules, and studio updates
  • Ensure your safety by maintaining relevant health information
  • Contact your emergency contacts if necessary
  • Improve our services and customer experience
  • Comply with legal obligations
  • Send promotional materials (with your consent)
  • Send SMS/text messages about class reminders, schedule changes, promotional offers, and studio updates (with your explicit consent)

SMS/Text Messaging

When you opt in to receive SMS/text messages from Aria Pilates:

  • We collect your phone number and your consent to receive text messages
  • We use your phone number solely to send you marketing and informational messages related to Aria Pilates services, including class reminders, schedule updates, promotional offers, and studio announcements
  • Message frequency varies based on your class schedule and studio activity
  • Message and data rates may apply depending on your mobile carrier plan
  • Your consent to receive SMS messages is not a condition of any purchase or membership
  • You can opt out of SMS messages at any time by replying STOP to any message
  • For help with SMS, reply HELP to any message or contact us at hello@ariapilates.co

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Payment Processing

Payment information is processed securely through our third-party payment processor. We do not store complete credit card numbers on our servers. Our payment processor complies with Payment Card Industry Data Security Standards (PCI DSS).

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, email communications, and SMS messaging
  • Legal Requirements: When required by law, court order, or government regulation
  • Emergency Situations: With emergency contacts or medical personnel when necessary for your safety
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Electronic Signatures

Your electronic signature on membership agreements has the same legal validity as a handwritten signature. We maintain these signed documents securely and in accordance with applicable electronic signature laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Membership information is typically retained for the duration of your membership plus 7 years for legal and business purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Opt-out of SMS/text messages by replying STOP
  • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and enable booking functionality. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Aria Pilates

314 Central Way, Kirkland, WA 98033

hello@ariapilates.co